Customer experience Archives

Alison K and Antoni Lacinai

Podcast: Creating the World’s Best Client Experience

Post author:Antoni Lacinai
Post published:August 23, 2023
Post category:Customer experience
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I had fun talking to Alison K in her podcast on customer experience. Here it is. 47 minutes. Enjoy ^_^ Creating the World's Best Client Experience: Mastering Your Communication Super…

Focus On Customer Experience

Post author:Antoni Lacinai
Post published:October 19, 2022
Post category:Customer experience Video
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Honored to be a guest on Benjamin DelGrosso's podcast, here on Youtube: https://www.youtube.com/watch?v=FoxE-dwN3Yo

Global keynote speaker Antoni Lacinai

You get the team and customers you deSERVE

Post author:Antoni Lacinai
Post published:August 16, 2022
Post category:Customer experience
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Here is a true story that shows just how great you can serve clients if you have the right mindset: It was late Wednesday evening when I went into the…

Don’t focus on features when you sell. But don’t focus on benefits either…

Post author:Antoni Lacinai
Post published:April 27, 2022
Post category:Customer experience Video
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https://www.youtube.com/watch?v=vvCMGXC2Ljk&feature=youtu.be

Spray people with positive feelings, illustration by Antoni Lacinai

Spraying people with positive feelings

Post author:Antoni Lacinai
Post published:August 30, 2021
Post category:Customer experience Employee engagement
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My wife and I strolled down the Avenue in the sunshine in Gothenburg, Sweden. We went into a shoe store because my wife wanted to buy a pair of white…

Keep it SIMPLE – not stupid!

Post author:Antoni Lacinai
Post published:May 24, 2020
Post category:Customer experience Leadership communication
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It is much easier to be complicated than to be simple. All you have to do is to be lazy and somewhat knowledgable. I view Communication maturity in three steps.…