Focus on Customer Experience: Why Great Conversations Create Exceptional Service
Sales. Customer service. Customer experience. These three areas are often discussed separately, but they are deeply connected by one important skill: Communication. A great customer experience is not only about…
The connected leadership podcast
The External Impact of Internal Relationships with Antoni Lacinai Andy Lopata's guest on this week's Connected Leadership Podcast is Antoni Lacinai, Global Keynote Speaker and Workplace Communication expert. Antoni's expertise…
Focus On Customer Experience
Honored to be a guest on Benjamin DelGrosso's podcast, here on Youtube: https://www.youtube.com/watch?v=FoxE-dwN3Yo
Virtual keynote: How to set goals and boost motivation
This one is for you who want to get tools on how to peak perform. Enjoy ^_^ https://www.youtube.com/watch?v=Ma2PqkBrY3w&feature=youtu.be&ab_channel=AntoniLacinai
How to separate goals from… something else
A short clip from a recent virtual keynote around goal setting and motivational boosters. https://www.youtube.com/watch?v=-IJRlZygGFY&ab_channel=AntoniLacinai
The Servant Leadership Mindset: How Leaders Use Communication to Inspire and Create Impact
Leadership is often associated with authority, decision-making, and achieving results. But what if leadership is not about being above people? What if it is about creating something meaningful that people…
You get the team and customers you deSERVE
Here is a true story that shows just how great you can serve clients if you have the right mindset: It was late Wednesday evening when I went into the…
Keynote on employee engagement in Johannesburg
I was in Johannesburg at a lovely conference arranged by Unique speaker bureau International. My topic for the day was employee engagement and how we communicate in the workplace. It's…
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