By Antoni What do rock stars and speakers have in common? This week I am one of about 40,000 people who attend Sweden Rock Festival. Bands like Megadeth, Volbeat, 10cc,…
By Antoni How to not lead with fruit baskets and business class. In 2001, the telecom industry was in deep crisis. Over a period of three years, the company I…
Sales. Customer service. Customer experience.Or as one company I worked for (a datacom distributor) said: "Service is our technology" Happy to have been a guest on the podcast Focus on…
The External Impact of Internal Relationships with Antoni Lacinai Andy Lopata's guest on this week's Connected Leadership Podcast is Antoni Lacinai, Global Keynote Speaker and Workplace Communication expert. Antoni's expertise…
Most people think of keynote speeches as the domain of presidents, world leaders, and other high-profile figures. But in reality, anyone can give a keynote speech if they know what…
As the role of the Chief People Officer evolves and changes, it is essential for business growth to stay ahead of the curve by bringing in chief human resources officer…
I have spent decades studying human communication and distilled it into these three superpowers. Empathy so that people feel that you get them. Clarity so that people understand you. Energy…
Boss's Communication: A few years ago, I was given the assignment to train 18 salespeople at a large IT distributor for three hours. The topic was how to communicate and…
So many people feel that they are crystal clear. But if everyone is so great at communicating with clarity - how come there are so many misunderstandings? Just because we…
As we begin to see the light at the end of the pandemic tunnel (fingers crossed), office employees will come back to their office buildings. But not all. Our quantum…