Are you spreading JOY or MISERY when you enter a room?
By Antoni You have the power to make people feel what you want them to feel by what you say, how you look, how you listen, and what you do,…
YOU GOT THE POWER to make people feel what you want them to feel
By Antoni YOU GOT THE POWER to make people feel what you want them to feel. If you threaten me, I get scared. If you praise me. I get happy.…
Who is your favorite travel buddy?
By Antoni Who is your favorite travel buddy? When you are on the road it is always nice when you can have fruitful conversations with somebody. Often I travel by…
What do Rock stars and Speakers have in common
What do rock stars and speakers have in common?
By Antoni What do rock stars and speakers have in common? This week I am one of about 40,000 people who attend Sweden Rock Festival. Bands like Megadeth, Volbeat, 10cc,…
How to NOT LEAD with FRUIT BASKETS and BUSINESS CLASS
By Antoni How to not lead with fruit baskets and business class. In 2001, the telecom industry was in deep crisis. Over a period of three years, the company I…
Podcast: Focus on Customer Experience
Sales. Customer service. Customer experience.Or as one company I worked for (a datacom distributor) said: "Service is our technology" Happy to have been a guest on the podcast Focus on…
The connected leadership podcast
The External Impact of Internal Relationships with Antoni Lacinai Andy Lopata's guest on this week's Connected Leadership Podcast is Antoni Lacinai, Global Keynote Speaker and Workplace Communication expert. Antoni's expertise…
Keynote Speaker | All You Need to Know
Most people think of keynote speeches as the domain of presidents, world leaders, and other high-profile figures. But in reality, anyone can give a keynote speech if they know what…
Chief People Officer Keynote Speaker Importance
As the role of the Chief People Officer evolves and changes, it is essential for business growth to stay ahead of the curve by bringing in chief human resources officer…
Empathetic Communication
I have spent decades studying human communication and distilled it into these three superpowers. Empathy so that people feel that you get them. Clarity so that people understand you. Energy…